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supportops-ai

Tickets go in, fixes come out, and a human still holds the big red button.

demo gif — ticket → root cause → approved fix

An AI support layer that investigates customer tickets, finds the root cause, proposes a fix, waits for human approval, applies and validates the fix, and replies to the customer.

  • Python 3.12
  • uv
  • FastAPI
  • SQLModel + PyMySQL
  • MySQL 8 on Aiven
  • OpenAI Agents SDK
  • Pinecone
  • Streamlit
  • pytest
View on GitHub ↗

How it works

  1. step 01Investigates the customer ticket
  2. step 02Finds the root cause
  3. step 03Proposes a fix
  4. step 04Waits for human approval
  5. step 05Applies and validates the fix
  6. step 06Replies to the customer